Shipping Policy

(Policy updated since April 15, 2024. The “Cancel order” and “Order modification” policies do not apply to orders placed before April 15, 2024.)

WHEN AND HOW TO CHANGE THE INFORMATION OF MY ORDER?

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us via help@vurmia.com within 24 hours. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

WHEN DO I GET THE TRACKING NUMBER?

All orders are handled and shipped out from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons. The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you. Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

HOW TO CHECK MY PACKAGE?

When your order has shipped, we will send you a Shipping Confirmation email with your tracking number. To track your package, simply use the tracking number provided in USPS tracking system or via this link: https://www.17track.net/en

WHEN WILL I GET MY ORDER?

The delivery time to you as table below:

Estimated Delivery Date = Purchasing date + 2-5 business days (process for stocking) + Estimated shipping time (chart below)

Location - Shipping time

United States: 4-8 working days

Australia, Canada, the United Kingdom, New Zealand: 4-8 working days

RISK FREE SHIPPING

If for whatever reason your goods don't arrive within 60 days, you will be refunded 100% for that item. This is our promise to you! If there's a missing order, please let us know via help@vurmia.com. We'll investigate (it usually takes 3-5 business days) and send you another one after we get a conclusion.

CUSTOMS AND TAXES

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If the order arrives at your country and:

- The customer refuses to accept the package

- Number of attempts is made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.